JC Nailbox · jcnailbox.com
Privacy & cookies
Short version: we keep what we need to make and post your nails, we email you only if you asked, and the one advertising cookie on this site waits for your yes. Updated 12 September 2026.
Who we are
JC Nailbox is a small studio in Newcastle upon Tyne, United Kingdom, making hand-painted press-on nails. Questions about your data: hello@jcnailbox.com.
When you order
Checkout and payment run on Shopify. Your name, address, email and what you bought are kept there to make, post and support your order, and for our accounts (UK law asks us to keep sales records for six years). Card details never reach us — Shopify Payments handles them. We copy your order details into our own admin system so we can see who bought what and send the two service emails below.
Emails we send
- Order emails (confirmation, dispatch, tracking) — always, from Shopify, as part of the sale.
- A care note a couple of days after you order — how to apply and remove the set. One email, tied to your order.
- News and offers — only if you ticked the box at checkout, signed up on this site, or asked us on Instagram. Every one of those emails has a one-click unsubscribe, and we stop the same minute.
- Shape waitlist — if the size quiz asks which shape you want next and you leave your email, we write once when that shape is in. The link in that email takes you off the list. The quiz itself counts starts, finishes and sizes, with no name or email.
- Basket reminders — if you start a checkout, leave, and have said yes to emails from us, we send at most two reminders about that basket.
Marketing emails go out from hello@jcnailbox.com through our own mailbox, not a third-party mailing service. Opens and clicks on those emails are counted so we can see what people find useful.
Cookies
This site sets no cookies of its own. It stores two small things in your browser: your cookie choice, and whether you have already seen the sign-up box. Neither identifies you.
With your consent we load the Meta Pixel (Facebook / Instagram). It sets an advertising cookie so we can see which of our posts and ads bring people here and show our sets to people like you. It loads only after you press Accept, and you can change your mind here:
Shopify's checkout pages have their own cookie notice and privacy policy.
If you message @jc.nailbox for a voucher, ManyChat (our Instagram messaging tool) records your Instagram name, the email you give us and the code you were sent, so each code is handed out once. That email joins our news list only if the message asked for it and you agreed.
Your rights
Under UK GDPR you can ask what we hold about you, have it corrected or deleted, or tell us to stop using it for marketing. Email hello@jcnailbox.com and we do it within a month, usually the same day. If we get it wrong you can complain to the ICO at ico.org.uk.
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